WHAT YOU NEED TO KNOW

Frequently Asked Questions

General Information

What makes Marron Bakery different ?

Marron Bakery specializes in premium handcrafted Crème Brûlée Cakes and artisan desserts made from scratch using high-quality ingredients. Our cakes are created with less sugar, no preservatives, and no artificial coloring, allowing the natural flavors to shine. Every cake is carefully handcrafted to deliver a rich, creamy texture and an elegant presentation that’s perfect for any celebration.

What is a Creme Brulee Cake ?

A Crème Brûlée Cake is Marron Bakery’s signature dessert inspired by the classic French crème brûlée. It features smooth, creamy custard layered with soft cake and finished with a caramelized sugar topping that creates the signature crisp “crack” when tapped. Our Crème Brûlée Cakes are available in a variety of flavors, including Mango, Avocado, Strawberry, Matcha, Espresso Crumb, Ube, Durian, and Classic.

Which Cake is best for birthday ?

Our Signature Crème Brûlée Cakes are our most popular choice for birthdays because of their unique caramelized topping and creamy texture. Popular birthday flavors include Mango, Strawberry, Avocado, Espresso Crumb and Ube. If you’re looking for something customized or have specific dietary preferences, our team will be happy to help you choose the perfect cake for celebration .

Do you offer sugar - free, gluten-free or vegan cakes ?

Yes. Marron Bakery offers Sugar-Free, Gluten-Free, and Vegan cake options. Since these cakes are specially prepared, we recommend placing your order in two days advance to ensure availability. If you have specific dietary requirements or food allergies, please let us know so we can recommend the most suitable cake.

How long do your cakes stay fresh ?
For the best quality and taste, we recommend enjoying our cakes within 3 days while kept refrigerated. Because our cakes contain no preservatives, they are best stored in the refrigerator immediately after purchase and served chilled.
Where are your branches located ?

You can visit Marron Bakery at our branches in:

Main Branch – Cafe Marron

Diamond Square Congressional
Lot 3 Block 2, Congressional Avenue Extension corner Diamond Street,
Tierra Pura 6, Brgy. Pasong Tamo, 1107, Quezon City

+63 947 997 5788

Opening Hours:
Monday to Saturday: 10:00 AM – 8:00 PM

Branch – Marron Bakery (SM Mall of Asia)

SM Mall of Asia, 3rd Level Food Hall, Main Building
JW Diokno Blvd., Mall of Asia Complex, Barangay 76, 1300, Pasay City

+63 967 278 3000

Opening Hours:
Monday to Sunday: 10:00 AM – 10:00 PM

Do you delivery within Metro Manila ?

Yes. Marron Bakery serves customers throughout Metro Manila. Customers may arrange delivery by booking their preferred courier service, such as GrabExpress or Lalamove, for pick-up from our store. Self-pickup is also available at our branches during business hours. To ensure your cake is freshly prepared and ready on time, we recommend placing your order in advance. Our team will coordinate the pickup schedule with you and have your order ready for your chosen courier or personal pickup.

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Pricing, Payment, Delivery & Pickup

Do you accept same-day orders?

Yes, we can accommodate same-day orders depending on availability. We keep a limited supply on hand for walk-ins and urgent requests.

To check if we can fulfill your order, please contact us directly:
Call or Viber: 0947 997 5788
DM us on Instagram or Facebook

How can I place an order?

You can place your order through our website at www.marronbakery.com, or by calling, texting, or messaging us via Viber at 09479975788. You can also message us on our Facebook or Instagram pages.

What is the lead time for placing an online order?

We require a 2-day lead time for all orders. For same-day orders, please contact us directly via call, text, or Viber at 09479975788, or DM us on our Facebook or Instagram pages, and we’ll do our best to accommodate you. We require a 2-day lead time for all orders. For same-day orders, please contact us directly via call, text, or Viber at 09479975788, or DM us on our Facebook or Instagram pages, and we’ll do our best to accommodate you.

Who is responsible for collecting orders and arranging delivery?

The buyer is responsible for collecting orders and arranging courier services, including covering the delivery fee.

Should I select a motorcycle or car for pickup?

Crème brûlée and cake tins can be delivered by motorcycle, with a limit of two regular cake boxes per trip using the courier’s thermal bags. Please note, however, that we cannot ensure the rider’s handling during transit. For all other specialty cakes, we advise using a car delivery option to ensure safe transport.

What are the payment options available for my order?

You can make payments through GCash, Bank Deposit (BPI, BDO or Union Bank) and Cash upon Delivery through the courier Buy For Me service with an additional fee based on your courier choice.

Holiday Advance Booking:

Feel free to secure your cake orders in advance for the holidays, as we’ll close orders once the schedule is full. Please note that full payment is necessary to confirm your reservation.

Other Information

What should I do if I need to pick up the cake outside office hours?

We’re happy to assist with pickup arrangements outside our regular hours. To ensure a smooth process, please submit your requests at least two days in advance. For urgent needs, feel free to call, text, or reach us on Viber at 09479975788.

How long will my crème brûlée cake stay fresh during delivery?

Our crème brûlée cakes are carefully wrapped in thick plastic to maintain freshness for up to 3 hours with the rider’s thermal bags. For extended freshness of up to 6 hours, you can opt to purchase our insulated bags.

Guidelines for Transporting Crème Brûlée on long trips (By Car or Air):

To guarantee the optimal quality of our creme brulee cakes during your trip, please freeze them in advance. If your travel time spans 1 to 3 hours, you can temporarily store the cakes in an air-conditioned place and chill them again upon arrival. We strongly advise using Marron Bakery’s insulated bag for longer trips, as it will maintain the cakes’ freshness up to 6 hours. Our cakes must be hand-carried, especially during air transit. Remember to promptly transfer the cakes to the freezer once you reach your destination. Rest assured that our cakes will maintain their original taste and texture after thawing.

What should I do if I have food allergies?

Marron Bakery is not a wheat, dairy, egg, soy, or nut-free environment. While we take precautions, we cannot guarantee that cross-contamination with these allergens has not occurred, even if a product doesn’t directly contain them. If you have specific concerns about ingredients, please contact us at marronbakery.inquiries@gmail.com or call us for more information.

What is your return and cancellation policy?

All orders placed on www.marronbakery.com are final, as our products are perishable. Once your order is in progress, we cannot accept cancellations, returns, or issue refunds.

If you are dissatisfied with your order, please contact our Customer Support team within 2 days of pickup. You can email us at sales.marronbakery@gmail.com. Please be aware that returns for perishable products are not accepted.

Can I make changes to my order?

For same-day orders, we are unable to make any changes to the products. All items will be produced and delivered exactly as described on the menu.
If you need to modify your gift message or pickup details, please notify us at least 2 business days before the date on your order form. While we will make every effort to accommodate changes, we cannot guarantee modifications for requests made less than 2 business days before the scheduled pickup.
To ensure your changes are processed, please contact us via DM or call during office hours as early as possible. We will do our best to fulfill your request and appreciate your understanding.
To avoid any issues, please double-check all details before finalizing your order.

 

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Connect With Us Now

Address

Main Branch – Cafe Marron
Diamond Square Congressional
Lot 3 Block 2, Congressional Avenue Extension corner Diamond Street,
Tierra Pura 6, Brgy. Pasong Tamo, 1107, Quezon City

Branch – Marron Bakery (SM Mall of Asia)
SM Mall of Asia, 3rd Level Food Hall, Main Building
JW Diokno Blvd., Mall of Asia Complex, Barangay 76, 1300, Pasay City

Call or Viber

Quezon City +63 947 997 5788

SM Mall of Asia +63 967 278 3000

Opening Hours

Quezon City
Monday to Saturday: 8:00 AM – 8:00 PM
Sunday: 7:00 AM – 5:00 PM

SM Mall of Asia
Monday to Sunday: 10:00 AM – 10:00 PM

Follow us on Socials

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